Episode 13

Leveraging Integrated PR and Marketing for Sales Growth: Expert Discussion with Carson Spitzke

In this episode of Digital Coffee: Marketing Brew, host Brett Deister sits down with PR expert Carson Spitzke to delve into the complex relationship between PR and marketing. They discuss the similarities and differences between the two fields, the integration of PR and marketing to boost sales, and the strategic use of cold emails. Carson shares insights into effective cold email strategies, the importance of free trial offerings, and the evolution of consumer preferences in PR and marketing. The conversation sheds light on the future of this integration and its impact on businesses. Tune in for an in-depth discussion on the power of perception, credibility, and consumer resonance in the PR and marketing landscape.

3 Fun Facts

1. Carson Spitzke runs a public relations firm called Spitz Solutions that specializes in helping companies increase their credibility and get featured in publications and TV.

2. Carson Spitzke advises using personalized communication and offering free work to build relationships and gain traction in PR and marketing.

3. Carson Spitzke emphasizes the importance of shaping perception and online presence to address consumer needs and drive business growth.

Timestamps:

00:00 Spitz Solutions: public relations firm using cold email.

06:32 Short, clear messaging for better email responses.

09:06 Track open rates, reply rates, improve quality.

11:15 Experienced in both sides of journalism.

14:25 Targeted content doesn't always need personalized lines.

20:01 Success hinges on delivering value effectively and efficiently.

23:33 Integrate PR into marketing strategy for success.

24:35 Consumer-driven future, varying demands, evolving business strategies.


💬 Want to get involved? Leave us a comment, give us a 'like,' and follow us for more insights. Join our Locals for lively discussions, and if you've got questions, email us at bdeister@digitalcafe.media!


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Transcript
Brett:

Mm, that's good.

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And welcome to a new episode of

Digital Coffee Marketing Brut.

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I'm your host, Brett Deister.

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But this week we're gonna be talking about

the integration between PR and marketing.

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I know a lot of you PR

pros and marketers know.

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That we're, we're similar,

but we're different.

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But a lot of people don't really

know that we're actually similar

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and different at the same time.

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They just kind of lump us all

together and think we do the same

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thing, which is not really true.

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Marketing is mostly and can be focused

more on sales and PR is mostly about

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the brand recognition, reputation

and all the other fun stuff here.

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But with me, I have Carson with me,

and he is basically an expert in this.

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He has a company that just helps

with other companies just trying to.

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Bridge the gap between this, integrate

it and make it seem like a well-oiled

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machine to boost your sales, which we

all actually want to boost our sales

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because that's how businesses grow.

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But let's welcome him.

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So welcome Carson to the show.

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Carson: Yeah, thanks for having

me, and much appreciated.

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Good intro there.

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And I guess the only other

thing I would say for now is.

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PR marketing, like they

are vastly different.

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But at the end of the day, when

you're looking at it from a growth

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perspective, you need those touch points.

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You need perception just in

order to well get sales, really.

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Brett: Yeah.

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And the first question is, all my guests

is, are you a coffee or tea drinker?

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Ooh.

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Carson: Technically I'm neither.

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I'll go with tea just because I haven't

fallen into the trap of drinking coffee.

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Try and stay away from caffeine.

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Try and stay away from sugar.

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But like a nice tea, when

I'm feeling sick does help.

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Brett: Like a green tea.

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Black tea.

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Like what Do you actually, actually

have like a preferred type of tea?

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Carson: Not really.

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I just put a ton of lemon in the tea,

so it helps my fer out whenever I'm

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sick, and that's about it really.

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Brett: Got you.

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I gave a brief explanation

about your expertise.

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Can, can you give our listeners a

little bit more about what you do?

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Carson: So I run Spit Solutions.

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It is a public relations firm.

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Everything we do, whether it's from client

acquisition, getting our clients featured,

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like we just use cold email to do it.

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So we're basically a cold email

agency kind of propped up as a

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branding agency, and really our value

prop is to either help control the

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narrative, increase credibility, or

get eyeballs and exposure out there.

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So that you can get in front of either

your ideal clients, which may be an

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investor, it's maybe a huge B2B company,

or it may be a business to may just be

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a normal consumer at the end of the day.

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And everything we're looking

to do within that is basically

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take them to the next step.

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Logically dispel any sales objections if

at all possible, and present our clients

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as the people that can actually solve

their problem or instill confidence within

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that prospect that my client can solve the

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Brett: problem.

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Got you.

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So do you actually think that

most businesses do well with

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integration between marketing and pr?

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I mean, we all know that you

have to integrate every team

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together and they should actually.

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Like be integrated together to

actually help the business grow.

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But do you think a lot of

businesses actually do that?

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I

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Carson: would say somewhat, and the

reason why I say somewhat is because a

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lot of the businesses that we work with,

granted if they have coverage before.

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They go through it in a weird way, like

they might use something like Hero or

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quoted just to get an as seen on banner.

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Like nothing wrong with

that at the end of the day.

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However, that's not really going to

do a ton with like controlling the

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narrative, like controlling the narrative.

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And what I mean by that is having the

message you want to get out there.

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Like think of it like this.

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If you're gonna post on LinkedIn, if

you're gonna make a sales asset, if

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you're gonna make something, share value.

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You can put that exact

same thing into articles.

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Pitch yourself out for that or

use editorials where you can write

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specifically on that, get that featured,

and then market that to your audience.

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From what we've seen, it's either that or

the companies that we work with that have

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gotten featured in the past, they might

not use it enough in their sales process.

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Like for example, a lot of companies

we work with, if they have a ton

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of press, like they may not even do

something as simple as an SC on banner.

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A lot of the time we see a lot of

companies we work with, if they use it

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in their ads, it works relatively well.

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Even for like new companies too.

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One of them, one of the companies

we worked with, they were a new

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e-commerce brand, like just founded.

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We gave them a couple

of quick hits for press.

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They used that press to get their

products into stores in the Los Angeles,

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California area, and they ultimately

ended up, I think they're close to

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mid six, close to seven figure run

rate in like four or five months.

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But not everyone can do that.

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Of course.

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I think the other aspect too is

really just integrating it properly

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so that the messaging is out there,

like the messaging, obviously using

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it, people don't use it enough

and really getting placements.

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The other thing

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Brett: Gotcha.

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And I mean we we're talking about

cold emails and everything, so what

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if you actually have it all set up?

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So what's the next step once,

once you have kind of the campaign

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set up the emails, how do you

actually effectively do this for

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the betterment of marketing and pr?

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Because each one of them have their

own different goals because obviously

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they do have their own different,

I guess, ways of dealing with

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Carson: the public.

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Yeah, and I would divide cold email

into two or three different categories.

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Well, technically maybe three or four.

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It's the tech and infrastructure set

up, like you never wanna send out cold

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emails from your main domain if you're

doing more than like 20 or 30 a day.

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Just because if you have a website

linked to it, you will hit spam.

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You cannot recover from getting hit in

spam if you have a website linked to

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it just due to IP and technical issues.

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So always buy burner domains.

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Just buy, like for example, if

your website is marketing brew.com,

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just buy something like get

marketing brew.com and set that up.

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The other component

with it, I would say is.

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Scripting Scripting's the least

important at the end of the day, but

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really you want something short, sweet,

that they can reply with interest.

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It kind of depends on

what you're offering.

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If you know you're either selling

a hot offer or a hot story, give

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them as much as possible that they

need to take it to next steps.

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However, if you're pitching something

that's kind of a bit more lukewarm or

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maybe something that may not have as

much general interest, you do still

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wanna include all that information,

but you do wanna make it short.

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Sweet.

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Kind of as clear as possible,

just so that they're more

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likely to reply with interest.

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I'm sure like you probably get

what, a couple dozen, maybe

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a hundred emails per day.

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And some of them, the ones I get, are

getting a lot shorter, a lot clearer,

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easier to reply to, but in the past

they've been hundreds of words.

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No one really cares.

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No one wants to read them.

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Is that what you've seen?

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Brett: For the most part.

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I mean, I've seen various

different types of lengths.

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I've seen various different types

of, I guess, subject lines because

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the subject line is what is actually

gonna make the person open the email.

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But then you have the iOS, I guess,

new rule changes where the iPhone

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just opens all of them for you.

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So you don't really know

your open rate anymore.

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It's more of the.

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CTR or the click through rate

is what I'm, what I feel like

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is the best metric right now.

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Is that, is that correct?

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Carson: I would say it

depends where you're.

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It depends where you're trafficking

someone and depends on the platform.

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If you're doing warm email marketing to a

list that's opted in off of an ad, I'd say

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click through rates is probably the best.

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If you're doing cold email marketing,

I wouldn't even bother including

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links or images or anything like that.

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You can probably get away with one at a

low volume, but if you do this at scale,

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which most organizations need to do

because, well, they need clients, right?

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At the end of the day,

it is gonna hit spam.

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We can't even track open rates

because from what we've tested over

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sending out, I think we've sent out

about a couple hundred k, maybe a

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million over the course of this year.

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Cold emails like for clients

to get people featured.

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And then just for ourselves, we

haven't seen any positive difference

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by having open rate on only

negative difference like scripts.

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That I would say, like the

open rate stuff does fall into

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that does fall into the setup.

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Just because you wanna make sure

that you're hitting the inbox.

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The only two things that we track is

it's reply rates, which is just the

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interest, and it's either the percent

of people that take that next step.

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So that's either meeting book

rate, or that is basically

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getting someone featured.

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And the only two things we've seen that

actually affect the second stat, which

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is like the likelihood that someone

does something, is how quick you are to

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reply technically what you're offering.

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I would say it's also really how quality

your replies are in the first place.

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Like if someone asks, for example, oh,

can you gimme more info on the CEO?

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You give a one sentence

blurb, not gonna be great.

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However, if you give them everything

that they're looking for, everything

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that they can possibly think of, then

that's gonna make it a lot easier.

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But again, scripts are kind of the least

important thing from what we've seen.

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Really at the end of the day, it

is targeting to a sense, and we

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look at targeting and list building

through a couple of different things.

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I will go in depth just because like

doing this for a cold perspective and

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doing this for pr way different and

you can do it a lot simpler for cold.

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You can go to approaches, you can go

like spray and pray, get everyone.

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That could potentially fit a list.

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Just hit them.

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And you can also go very targeted.

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Neither of them are good

or bad in my approach.

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Obviously, if you can do

targeted, always do targeted.

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However, from what we've seen,

we haven't seen a huge difference

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in adding on spray and prea.

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So I would do both.

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From a PR perspective, how we look at

it, because we're always, we're reaching

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out to the same contacts day in, day out.

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We can burn our media

contacts very easily.

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I've seen it.

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It's pretty common.

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There's a couple of resources, I

don't know if you've seen these,

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but there are a couple of resources

where various journalists will post

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some of the worst PR outreach emails

they get, and they're essentially

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blacklisted from the entire community.

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Have you seen those by any chance?

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Brett: I've been on both ends.

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So I've done the pitching, but how,

how I've done it before is actually

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read some of the articles that they do

and I under also understand what the

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journalist is actually like reporting on.

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'cause if you don't, then yeah,

you get, you make bad pitches, so

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you have to do, you have to put

in the work to actually do it.

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And.

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If the journalist is going to post you

as like, what are you doing then that

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PR pro hasn't, is either overworked

and they have too much like a small

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team or by themselves too much going

on where they can't actually do it

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or they're just lazy and just haven't

actually done anything to actually.

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Read it.

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So yeah, I've seen kind of both.

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I've seen for like podcasts,

like, oh the we love your podcast.

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And then like it's, it's a guest

pitch, but it's like, I'm like, you

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obviously don't know what my podcast is

if you're guest pitching somebody that

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doesn't even fit what I actually do.

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But that's mostly cold emails.

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'cause they don't actually listen, even

though they say it's a great podcast.

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Like they're trying to like give

me compliments, but then they

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don't actually listen to it.

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And I'm like, well.

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Why should I li, why should I respond

to you if you're just not going to pay?

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Pay attention to what I actually do.

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Carson: Yeah, exactly.

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And I found that there's

two ways to go about that.

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I'm, I'm a big fan of Alex Berman,

like I've met with him a few times.

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What's used to work really well.

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I'd say before 2023 was just doing

like a personalized first line.

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Maybe it's something

like, Hey, love your show.

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Digital coffee marketing brew great

job featuring, I dunno, featuring

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Carson or something like that.

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That's a good first line.

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What I've found to be a lot more effective

for journalists and for just general B2B

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cold email is keeping it more structured

and keeping it more relevant on.

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Something that they could

already benefit from.

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Like for example, if you're gonna

reach out to a journalist and your

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client is, let me think of an example.

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If your client is a business person,

and let's say you want to talk

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about like kind of integrate them

into, I don't know, like current

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news, like Israel, Hamas, big thing.

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Maybe one pitch you look at is.

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Israel, Israeli based business owner,

how the war is affecting Israeli

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or Palestinian based businesses.

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What I would do to build out a hyper

targeted list, I would really look at

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all business reporters, and then you

can go off of that in the first place.

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And then you can look at business

reporters in the Middle East.

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You can look at reporters who cover like

World Global events, but really you can

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look at reporters who cover similar stuff.

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We just do a lot of keyword

search within Muck Rack.

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That's really the easiest thing we've

done, whether it's by topic, if the

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topic have narrowed down enough,

or whether it's by similar articles

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that they covered in the past.

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From what I've seen, if you're pitching

something that's the exact same thing as

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what they've just covered, that doesn't

work 'cause they've just covered it.

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But if you're pitching something

that's 20, 30% or maybe an updated

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development in the story, that does work

and that does get a lot of interest.

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And it is relatively easy to build like a

20, maybe 50 person list of journalists.

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And generally, not all of the time,

but generally if you have something

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that hyper targeted, you don't need

to write a personalized first line.

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If you, if you need to,

you can build that out.

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Like there's a couple

of ways to go about it.

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Like you can put everything

in Google Sheets.

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You can put the link to where they write.

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You can use GPT-4 API integrations

to actually get some of their

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last articles written and then

turn that into a personalized

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first line if you really want to.

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However, from what we've seen, it does

take a lot of setup to build, but it.

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Does work.

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What's easier for most people and

what's more actionable for most

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people to do is just building out

targeted based on keywords, based

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on previous articles written.

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You can mention that if you want

to, but if you want to do a bit more

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bulk cold email, just targeting the

right people at the end of the day.

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Got

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Brett: you.

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And then moving on to a

little bit of LinkedIn.

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'cause LinkedIn does have

a lot of cold emails.

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Like how do you bridge that gap?

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Because I get a lot of 'em and

they're all sales calls and I'm like,

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that's not the point of LinkedIn.

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Stop.

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Stop requesting connections from

me and then go straight to your.

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Sales pitch hardcore, and I'm like,

well, I'm not responding to you

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now because that's not the point.

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I mean, how, how do you bridge that gap?

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Because I feel like a lot of

people don't understand that.

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They go, oh, let's connect.

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So I connect and they're like,

okay, here's my services.

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And I'm like, whoa, whoa, whoa, whoa.

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Slow it down.

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Like, I get this, we're all

in business, but you kind of

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form a, like a relationship.

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So how, how do you do that

with the, with the cold emails?

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Because I know it's pretty hard.

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Carson: Yeah, and there's

two ways we go about it.

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There's intent.

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I say intent data loosely because

the only real intent data that

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we look at for client acquisition

is if they're a recent hire.

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And we can just mention that

like, hey, recent hire saw you

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just got, saw, you just got

promoted to whatever, C-M-O-X-Y-Z.

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Would you be open to looking at

PR services in your marketing

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plan or something like that?

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I have never seen anyone say F

off or get out of here by doing

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something simple like that.

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Just because, well, CMOs, they

get hired, they're gonna make

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marketing changes, they're gonna

build up marketing plan, right?

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That's one way to go about it.

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For general, like general outreach,

it's really using the law for

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reciprocity at the end of the day.

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Like for you personally, if I was

to come up to you and say, Hey, like

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do you wanna get featured in Forbes?

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Sure.

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You could say yes if it's like an

active thing, but probably not, right?

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Brett: Yeah, it depends.

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I mean, Forbes is big, but it's

not like I have a feeling it's not

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what it used to be, but it's still

like a recognizable like news site.

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Carson: Yeah, exactly.

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And if I said for example like, Hey,

would you wanna be on my podcast?

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Or I'm writing a couple

articles, could I interview you?

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Would you be more likely to say yes

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Brett: there?

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Yeah.

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Because I mean, you asked me and

you kind of like, this seems like

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a rest more reciprocity than,

Hey, here's my services, pay me.

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Carson: Exactly.

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And with that, what's nice is you can

kind of get rid of the unqualified people

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by targeting way higher businesses.

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Those higher caliber businesses, they're

gonna say yes at an exponential rate.

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And obviously if you're gonna do

free work, like everything that

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I've seen work now is free work.

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We take on a lot of clients just

by doing free stuff and then

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upselling them on the backend.

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It builds the relationship.

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Makes you seem like a human.

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You don't really have to sell,

because I didn't even try it.

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I just did this because I was

trying to get case studies of

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a couple large businesses, but.

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We ended up signing a couple eight,

nine figure businesses when we were

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relatively new just because we did free

work and they brought it up like, oh,

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can you get us placed anywhere else?

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And I was like, oh yeah, let's explore it.

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Right?

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So that's something that I

haven't seen a lot of people do.

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Give your best stuff out for free.

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I'm seeing it with content.

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But the thing is, everyone's

doing it with content.

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Do it with your service people

running ads, give out two

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free ad creatives, right?

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Do something like that.

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If you're doing short form

video production, send over

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like five short form clips of.

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This podcast, for example, if you're

doing, I don't, I don't really know

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how you do this for SEO, but may,

maybe you do like a free article.

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I don't know.

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I'm not an SEO person, but that's

what we've seen work, and at the

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end of the day, no one says no.

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The reply rates from what I've

tested go up about 200, 300%.

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Like for example, if I'm doing a normal

PR pitch email, maybe like 3% reply rate

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off of first email if I am pitching.

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If I'm saying, Hey, do

you wanna get featured?

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A hundred percent people say, yes,

78% reply rate, and if you follow

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up, it gets to about 15, 16% too.

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Brett: So it's almost like a trial period.

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Like, here I'm gonna give you

this so you can see what I can do.

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And if you like the results,

then obviously we can discuss

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payment options for that.

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But you at least like give them

your work or your best work.

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And then they go, okay, I wanna buy.

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Carson: Yeah, exactly.

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And if they don't like the

service at the end of the day,

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usually they'll tell you why.

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Or maybe they'll tell you, Hey, this

isn't top of mind right now, but let's

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reconnect in two or three months.

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And even if they do connect in two or

three months, you're gonna be top of mind.

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'cause who?

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Who are they more likely to?

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Remember the guy who already did work

for you and performed and made you money?

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Or the guy who's pitching them over?

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Cold email.

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Brett: Is there a limit on how

much you wanna do for free?

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Because I know, I mean, people

always wanna get new businesses,

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but is there that limit?

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Because I mean, at the end of the

day, it's work for you and you

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don't wanna like overdo it too.

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So is there like that, that balance

that you should consider as well?

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:

I.

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Carson: Yeah, there is at the end of

the day, and it kind of just depends

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on what you can deliver, how you can

deliver it at the end of the day.

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Like for example, because

we do this with pr, right?

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Like I'm not gonna get someone featured

in Forbes or Entrepreneur or New

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York Times or Wall Street Journal for

free, just because even if I had the

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:

capabilities to do that consistently,

regularly, I likely couldn't just due to

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optic scope, being able to guarantee it.

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What I prefer to do is give them

something that they find valuable and

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something that doesn't take a lot of

time commitment from them or you, or

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:

a lot of effort or even a lot of cost.

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If it costs you to do it, factor it in

for cost per lead, obviously, 'cause

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you can reach out to bigger businesses.

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Wouldn't worry too much about cost

per week, but make it scalable because

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at the end of the day, like you are

running a business, you do want to have

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the most amount of dollars coming in.

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:

So I think those are the key

things that I would look at.

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And for the most part I would say everyone

listening should or could be able to

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think of something valuable that moves

the needle, that actually either helps

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:

hit the exact same goals that, that, I

can't think, but that kind of go into why

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your clients actually buy from you or make

them feel like they're a king or a queen.

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So they're more likely to buy

a premium service from you.

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:

Brett: So it's almost like what

we've been talking the whole time

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is the integration between PR and

marketing with your free trial.

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:

'cause your pr, you're, you're outreaching

to people, you're showing 'em your work,

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:

and then the sales part comes after

that with the marketing side of it.

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Carson: Yeah, it's perception

at the end of the day, and

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obviously shaping perception is

the easiest thing in the world.

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Like I would recount referrals

as part of pr, right?

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Just because it's perception on you.

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Someone refers you out, they're coming

in with a good perception on you.

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Obviously like personal branding,

company branding, like we do.

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Ma wanna manufacture that at scale.

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Just because one-to-one

relationships, can you scale it?

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Sure.

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But online, social media, like

press, allows you to scale

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:

everything to an exponential level.

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Like one thing we look at is

like Google presence, right?

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Like if someone's doing their due

diligence on you, your company,

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like what are they gonna find?

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:

What are they gonna search up?

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How can you get around their

biggest objections so that they're

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most likely to hit that next step?

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Whether it's a call, email,

the sign up free trial.

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Coming into your store, whatever it's Mm.

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Brett: And so eventually we're gonna have

like the blurred lines between marketing

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and PR too much now because they've

already started to blur where PR people

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:

are doing marketing stuff and marketing

stuff are sometimes doing PR people.

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:

Is it just gonna be good for

pros just to understand both?

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:

At least from the basic principles

or the old school principles

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:

of things like word of mouth is

king and it always will be king.

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:

No matter how often we say how

great like social media is,

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:

word of mouth is always king.

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:

So is that, are we gonna see too much

of a blurred line now where PR and

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:

marketing are just gonna have to know each

other's different types of principles?

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:

Carson: I think it kind of depends.

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:

At the end of the day, we work

with some massive companies,

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:

enterprise level companies.

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:

We really don't do anything on

the marketing side for them.

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:

The only thing they actually need from

us is to get featured, and because

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:

they have those systems in place,

they're doing the marketing themselves.

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:

Like I'm not the one

doing it, that's for sure.

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:

I'm not that good, but.

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:

For most people, most

businesses, it is the mixture.

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You are gonna have to realize how you

can boost your perception, boost your

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credibility, get in front of the right

people, which is all pr, and integrate

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:

that in front of your marketing strategy

and PR professionals, like if you cannot

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:

equate your services into dollars.

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People won't buy from you.

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Like it.

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:

It's as simple as that.

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:

Like how if you get featured on

publication and you run an email

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:

list blast, 90% of the clients we

work with, they make the money back.

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:

The upfront investment, they may pay

for us from month one right then and

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:

there, and then they'll re-up after that.

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:

That super simple.

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:

Brett: Gotcha.

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:

And then.

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:

Where do, where do you think the future

for this integration is going to be going?

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:

Because like, like we've talked before,

I mean, there's the outreach of it and

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:

either email, newsletter signups, cold

emails to get businesses, free trials,

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:

and then eventually the sales part.

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:

So where's this future?

473

:

Like is it going for

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:

Carson: this?

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:

I think the future is wherever

the consumer wants it to go.

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:

Like it was, I would say 2020,

late:

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:

If I was to do the exact same

thing, I did:

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:

I've tested this.

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:

It's about 15% of the.

480

:

Cash collected from new clients and maybe

about 30% of the results on the backend.

481

:

For fulfillments, obviously times

change what consumers, what reporters,

482

:

what journalists, what businesses look

for, and what they actually respond

483

:

to is kind of dependent on what

they're not being hit with and what

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:

they actually want to be hit with.

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:

Brett: Got you.

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:

And then where can people find you online?

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:

Carson: LinkedIn and

Twitter are the main ones.

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:

At the Carson oh two for

Twitter and LinkedIn.

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My name, Carson Spiky website,

company website spit solutions.com.

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:

That's really where we do everything

from perception, credibility, getting

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:

features in publications and TV as well.

492

:

And that's about it.

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:

Brett: All right, any final

thoughts for listeners?

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:

Carson: I think the only thing is

really just take a look at what

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:

your audience cares about, what

actually resonates with them.

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:

At the end of the day, it's basic

copywriting principles, but applying

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:

them through public relations

to boost people's perception on

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:

you and what you're offering.

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:

Brett: All right.

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:

Thank you Carson for joining Digital

Coffee Marketing Brew, and sharing

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:

your knowledge on PR and integration

with marketing and cold emails.

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:

And thank you for listening to

Digital Coffee Marketing Brew.

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:

As always, please subscribe to all

your favorite PE actually podcasting

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:

apps and PR for us, for me as well.

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:

And join me next month is talk to

another great failure in the PR industry.

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:

All right, guys.

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:

Stay safe.

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:

Understand your integration

between both of these sectors

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:

and see you next month later.

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Brett Deister